How do I place an order with Superior Uniform Group?
Our skilled Customer Care Representatives are eager to assist you Monday through Friday from 8:00am to 8:00pm Eastern Standard Time. Placing an order by phone is quick and easy. Our representatives can help you place an order, check the status of an order, customize apparel, and answer any questions you may have concerning any of our products.
(800) 727-8643 (UNIF) Customer Care
(727) 397-9666 Customer Care
(727) 397-9611 Operator Assisted
Superior Uniform Group®
10055 Seminole Boulevard
Seminole, FL 33772
(727) 397-9667 Customer Care
Please have the following information available so we may provide quality service:
- Account number and name
- Billing and shipping address
- Phone number
- Uniform style number, sizes, and quantities
- Delivery and shipping requirements
- Packing and routing needs
- Alteration orders are required via fax or e-mail
- Any special embroidery, emblem or trim
What is your return policy?
If you are not fully satisfied, notify us of your desire to return any stock items within 30 days of receipt of merchandise. A "Return Goods Authorization" (RGA) will be sent to you promptly. After our receipt of the returned merchandise, a credit of the purchase price will be made for styles returned in accordance with the RGA instructions unless such styles have been worn, laundered, dry cleaned, altered, abused, embroidered, emblem added, marked, or specially made per buyer's instructions. Returns will not be accepted by our distribution center without an RGA. A restocking charge may be incurred along with shipping and handling charges.
To help save time on your return, please have the following information available:
- Packing lists (showing the delivery number)
- Invoice number and date
- Style number(s), size, and quantity being returned
- Reason for the return
Please follow all instructions as outlined in the RGA. Make sure all packages are marked with the RGA number and returned to the Distribution Center. We recommend you ship via a method that insures your return can be traced and keep a record of your RGA.
How do I get the right fit?
Review the how to measure guides:
Or check out our interactive video on How to Measure For a Uniform:
How do I request a catalog?
What does California Proposition 65 require?
In 1986, California enacted the Safe Drinking Water and Toxic Enforcement Act, commonly known as “Proposition 65.” The purpose of Proposition 65 is to warn consumers of exposure to chemicals that are known to the State of California to cause cancer or birth defects or other reproductive harm.
Proposition 65 requires the Governor to publish, at least annually, a list of chemicals known to California to cause cancer or reproductive toxicity. There are currently more than 850 chemicals listed.
Businesses with ten or more employees that are operating, selling or manufacturing products that may be brought into the State of California must comply with Proposition 65. To comply, a company is required to provide a “clear and reasonable” product warning if the company is aware or believes that its products contain one or more of the listed chemicals.
The Proposition 65 warning states: “This product contains chemicals that are known to the State of California to cause cancer or birth defects or other reproductive harm.”
What does a California Proposition 65 warning mean?
A Proposition 65 warning does not mean a product is in violation of any product-safety standards or requirements. By law, a warning must be given unless exposure to the listed chemicals is proven to be low enough to pose no significant risk of cancer or is significantly below levels observed to cause birth defects or other reproductive harm.
A proposition 65 warning means either: (1) the business has evaluated the exposure and has concluded that it exceeds the “no significant risk” level; or (2) the business has chosen to provide a warning based simply on its knowledge about the presence of a listed chemical, without attempting to evaluate the exposure. In the latter case, the exposure very well could be below the Proposition 65 level of concern, or even could be zero. Like many other companies, Superior Uniform Group has chosen to provide a warning based on its knowledge about the presence of listed chemicals, without attempting to evaluate the exposure.
How do I establish an account with Superior Uniform Group?
To establish an account you will need to maintain a minimum yearly sales amount of $2500 dollars per year. If you feel you can maintain this level of sales please fill out the attached sales lead and a territory sales manager will be in contact with you within 48hours. You may also contact our customer care department at 1-800-727-8643 and they will collect your information and forward to our sales team.
How do I receive a copy of your credit application?
To become a customer you will need to maintain a minimum yearly sales amount of $2500 dollars per year. If you feel you can maintain this level of sales and have spoken with our territory sales manager you can fill out the attached credit application and email or fax it back to the number on the form.
Where do I send my invoice payments?
Please mail your payments to:
P.O. Box 636822
Cincinnati, OH 45263-6822