Superior Uniform Group’s Customer Care Goal is to exceed our customer’s expectations by consistently providing outstanding, friendly service. We provide this service with a staff of trained professionals who possess a passion for quality, integrity, loyalty, teamwork and continuous improvement.
Our Values:
- We provide outstanding service.
- We will act with integrity.
- We value our customers and consider them our partner.
- We believe in ownership and accountability.
- We operate as a team.
- We encourage innovation and welcome change.
Customer Care at Superior
- Dedicated Team Structures
- Knowledgeable, tenured, proactive agents who are empowered to make decisions to provide you with a superior experience
- National Customers with confined stock uniform programs
- Understanding of customer specific processes
- Specialized product knowledge
- Inventory Management
- Order Management
Capabilities:
- Multiple Communication Options – Phone, Email, Fax
- ATP, Answer the Phone philosophy…less than 3% call abandoned statistics
- State of the art phone system with call identification functionality
- 1 hour response time to voice mail and emails
- Custom Report Capabilities
- Order and delivery notifications
- Electronic Invoicing Capabilities Sign up now!
