How do I place an order with Superior Uniform Group?
Our skilled Customer Care Representatives are eager to assist you Monday through Friday from 8:00am to 8:00pm Eastern Standard Time. Placing an order by phone is quick and easy. Our representatives can help you place an order, check the status of an order, customize apparel, and answer any questions you may have concerning any of our products.
By Phone:
(800) 727-8643 (UNIF) Customer Care
(727) 397-9666 Customer Care
(727) 397-9611 Operator Assisted
By Mail:
Superior Uniform Group®
10055 Seminole Boulevard
Seminole, FL 33772
By E-Mail:
info@superioruniformgroup.com
By Fax:
(727) 397-9667 Customer Care
Please have the following information available so we may provide quality service:
- Account number and name
- Billing and shipping address
- Phone number
- Uniform style number, sizes, and quantities
- Delivery and shipping requirements
- Packing and routing needs
- Alteration orders are required via fax or e-mail
- Any special embroidery, emblem or trim
What is your return policy?
If you are not fully satisfied, notify us of your desire to return any stock items within 30 days of receipt of merchandise. A "Return Goods Authorization" (RGA) will be sent to you promptly. After our receipt of the returned merchandise, a credit of the purchase price will be made for styles returned in accordance with the RGA instructions unless such styles have been worn, laundered, dry cleaned, altered, abused, embroidered, emblem added, marked, or specially made per buyer's instructions. Returns will not be accepted by our distribution center without an RGA. A restocking charge may be incurred along with shipping and handling charges.
To help save time on your return, please have the following information available:
- Packing lists (showing the delivery number)
- Invoice number and date
- Style number(s), size, and quantity being returned
- Reason for the return
Please follow all instructions as outlined in the RGA. Make sure all packages are marked with the RGA number and returned to the Distribution Center. We recommend you ship via a method that insures your return can be traced and keep a record of your RGA.
How do I request a catalog?
How do I establish an account with Superior Uniform Group?
To establish an account you will need to maintain a minimum yearly sales amount of $2500 dollars per year. If you feel you can maintain this level of sales please fill out the attached sales lead and a territory sales manager will be in contact with you within 48hours. You may also contact our customer care department at 1-800-727-8643 and they will collect your information and forward to our sales team.
How do I receive a copy of your credit application?
To become a customer you will need to maintain a minimum yearly sales amount of $2500 dollars per year. If you feel you can maintain this level of sales and have spoken with our territory sales manager you can fill out the attached credit application and email or fax it back to the number on the form.
Where do I send my invoice payments?
Please mail your payments to:
P.O. Box 636822
Cincinnati, OH 45263-6822
