CUSTOMER CARE

Providing a first class product at a value price is not enough to be a leader in today's marketplace.

• Strategic Customer Care Teams Established by Market
• Experienced, Involved and Empowered Associates
• Knowledgeable Nationwide Sales Force
• Program Solutions Tailored to Each Customer
• Integrated, Enterprise-Wide Information Systems
• Sophisticated Inventory Management Techniques
• Extensive E-Commerce Capabilities

Our People
What is great service?  At Superior, it is defined as:

“Friendly, reliable people empowered and informed by current information to provide assistance and make decisions in the pursuit of total Customer satisfaction.”

Our goal is to ensure that our activities are continually representative of this philosophy of top-rate Customer Care.

Armed with extensive product and Customer knowledge, a professional manner, and a mastery of our internal systems and procedures, our Associates are here to provide you with exemplary service from start to finish.

All members of our Customer Care teams have access to our company-wide Enterprise Resource Planning (ERP) system. This system provides real time data integrating all of our plants, distribution centers, sales offices and corporate facilities.  When you have completed an inquiry, order or any other transaction, you will have information and answers that are correct and absolute.  Every time.

Did you know?
For qualified Customers we provide dedicated Account Managers that are involved in every aspect of the account.  Their involvement begins with initial planning meetings, continues through implementation, and transitions into program maintenance thereafter.  Working with internal experts throughout our organization, these skilled professionals specialize in the management of complex uniform programs.  They work with you to streamline the administrative overhead of your program, and to ensure that when you have questions, they have the answers.

Serve Yourself (If You Prefer)!
In addition to our Customer Care abilities, we also offer several Internet-based, self-service options.  Our Web applications offer real time information via our ERP system allowing our Customers to place orders, check inventory availability, view product catalogs and confirm order status.  Contact Us now to learn more about our interactive solutions.